Recently, the UK Civil Aviation Authority (CAA) announced plans to reform its protocol for handling air travel complaints. Following a public consultation, the regulatory body will no longer handle complaints from air passengers and will instead create an alternative dispute resolution (ADR) process utilizing an independent ombudsman system. Although it is transferring its responsibility for passenger complaints, the CAA will inspect and approve all ADR schemes for efficiency, efficacy, and accessibility, ensuring the impartial nature of all ombudsman groups. The CAA will also work to secure contractual ADR commitments with airlines. The agency hopes to see participation from airlines carrying at least half of their passengers in and out of the United Kingdom by September 2015, and will begin to phase out its Passenger Advice and Complaints Team once it reaches this goal.